My Account

Your account

  • How do I update my profile?
  1. Select the top-left navigation menu
  2. Tap Settings
  3. Tap “Change Email”, “Change Password” or “Change Car”
  • I can't sign up for an account because an account with my email address already exists.

Just reset your password and log into your account. 
No luck? Let us know at

  • How do I delete my account?

To ensure your safety - to delete your account send us note at

Trouble signing in

  • I forgot my password.

Use the forgot password on the login page.

  • What can I do if I don't receive a password reset email?

Check your email's spam filter/ inbox. 
To find your password reset email, please try doing the following:

  1. Checking the spam filter on your email account
  2. Alternatively - email us at and we'll figure it out with you.
  • What can I do if I receive a password reset email but still can't log in?

Try password reset again - otherwise just send us a line at 

  • Can't access the email account used to initially sign up?

You can change the email address associated with your account in account settings tab in the top-left menu.

Account and notification settings

  • How do I log out of pullup?

Open the navigation panel and tap “Logout”.

  • Where are my account settings?

Open the navigation panel and tap "Settings".

  • When does pullup send push notifications to my device?

We may send notifications for several reasons, including:

  1. Someone is on their way to your listed parking spot
  2. Your pullup is arriving
  3. Your are nearing your parking spot
  4. Completion of a transaction
  • What location information does pullup usae?

While you’re using the app your location shows us where you are so you can easily list or find a parking spot.